Returns and Exchange

Return & Exchange Policy

At Naseej Al Arabia, your satisfaction is our priority. We strive to provide premium fabrics with exceptional service. If for any reason you're not completely satisfied with your purchase, we’re here to help.

✅ Returns Eligibility

You may return an item within 7 days of receiving your order if it meets the following conditions:

  • The item is unused, unwashed, and in original condition.

  • The product must have tags, labels, and original packaging intact.

  • The item must not be custom-cut, altered, or tailored.

⚠️ Note: Fabrics that have been cut, stitched, or used are not eligible for return or exchange.

🔄 Exchange Policy

We accept exchanges for:

  • Incorrect item sent

  • Defective or damaged fabric (must be reported within 24 hours of delivery)

  • Size or color variations, subject to stock availability

To request an exchange, please contact us with your order number and issue details.

🚚 Return Process

  1. Contact us via WhatsApp or email within 7 days of receiving your order.

  2. Our team will guide you through the return approval process.

  3. After approval, ship the item back using any trusted courier.

  4. Once we receive and inspect the item, we will process your refund or exchange.

💸 Refunds

  • Refunds are issued to the original payment method after inspection.

  • Processing may take 3–7 business days depending on your bank.

  • Shipping fees are non-refundable, except in cases of errors on our part.

📦 Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a mistake or defect.

  • We recommend using a trackable courier service to ensure safe delivery.

📞 Need Help?

We're here to assist you.

  • 📧 Email: support@naseejalarabia.com

  • 💬 WhatsApp: +966 506643810

  • 🕒 Customer Service: Sunday – Thursday, 9 AM – 6 PM (KSA time)

Naseej Al Arabia reserves the right to refuse returns that do not meet the above conditions.